Re: OT: Opinions on Earthlink?


From: Robert L. Kellogg (
Date: Tue Dec 18 2001 - 14:04:39 CST

Hi Bob,

Earthlink bought out my ISP about a year or so ago, and I've not had any
problems dealing with them. They are a large company and their Tech
service is mostly by computer, :-(, but the information is there.

I've had several crashes and had to rebuild my software, and each time I
was able to get needed information from Earthlink with no problem. Once
I changed my class of service, going from 9 hours a month to 20, and
there was a billing error. I complained, and it was corrected quickly
and politely.

I use Netscape, not the Earthlink software. My son-in-law uses the
earthlink software and claims it's faster than mine. Once we tried to
check that, and it involved changing my email address, etc, so I didn't
follow up on it. However, our checks indicated that the Earthlink
software allowed my modem to log on at a faster speed than the old
Netscape software.

In a nutshell, I wouldn't be afraid of Earthlink. My assessment is that
while they are a big company, they are really trying to provide a
superior service and continue to grow.

Hope this helps.

Bob Okas wrote:
> Hi Gang,
> All good things must come to an end. Sadly, my good ol' reliable ISP
> has been swallowed up by Verio, and the new parent is unceremoniously
> dropping dial-up access in early January. They plan to transfer us
> dialer-uppers to Earthlink but keeping us on for web hosting. Since I
> don't need two ISPs, it looks like my business will go to Earthlink,
> barring any horror stories.
> I'm a bit of a Luddite when it comes to email, newsgroups and file
> management. I need a shell account since I prefer pine for email (never
> had a virus problem and the mail stays on the server for easy roaming)
> and tin for reading newsgroups. I use conventional Unix commands to
> manage my server files. Do these capabilities exist on Earthlink or is
> there some GUI that is going to get in my way? I've checked their
> webpage and they seem to be pushing their software. The sales person I
> spoke with didn't give me an unequivocal "Yes" in response to my
> questions.
> Thoughts, opinions and experiences are most welcome!
> 73,
> Bob - W3CD

Bob Kellogg, AE4IC
Prolably, not nececelery. -Benny Hill

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